Frédéric Buchère
Supply Chain & Customer Service Director
France
Indicative price: € 1250 - 1375 / day
Frédéric Buchère
Premium Expert
Supply Chain & Customer Service Director
France
During my 22 years of professional experience, I have led strategic projects in industry and transformations in global organizations and complex markets.
My goal is to create value for clients through global and end-to-end solutions while unifying teams around a 360° client vision.
During my 22 years of professional experience, I have led strategic projects in industry and transformations in global organizations and complex markets.
My goal is to create value for clients through global and end-to-end solutions while unifying teams around a 360° client vision.
Availabilities
Frédéric is available from the 01-11-2021
Frédéric is available for missions Open for recruitment, Full time, Special mission
Frédéric moves to the International level
The expert in a few words....
Management of international and multidisciplinary teams
Leadership & position in Comex
Strategic, financial & operational vision of the company
Industry
Specialized in Supply Chain & Customer Centric flow management
Management of growth and multi-site programs
Quality, lean & management system (QSSE)
Scientific training and Executive MBA
His specific skills
- Lean and continuous improvement (VSM, 5S, 8D, etc...) Management systems (ISO 9001, ISO 14001, ISO 50001 & 45001) Automotive standards (IATF)
- Digital: CRM, TMS, RFID
- Planning process (Sales and Ops Planning) Pull Flow Theory (DDMRP)
- Customer Journey Blue Print Satisfaction survey
His experience
Frédéric has 22 years of experience
Chimie
February 2017 - March 2021
Group Director Supply Chain & Customer Service
ALTEO
Gardanne - France
Implementation of the supply chain strategy and customer-centric organization
Management of "order to cash" teams
Director of subsidiaries in Asia
Responsible for the management system and lean
Chimie
November 2013 - January 2017
Group Manager Customer Service, Sales Planning and Logistics
ALTEO
Gardanne - France
Management of customer service, logistics and technical support teams
Redefining and setting up front and back office organizations
Implement the S&OP process (PdP and PIC)
Optimize logistics (capacity, quality, service and costs)
Biens et équipements pour les entreprises
January 2012 - October 2013
Customer Care and Logistics Director EMEA
Capital Safety
Nice - France
Implementation of a supply chain strategy for the 3 European sites (procurement, planning and shipping)
Deployment of the customer promise (segmentation and SLA)
Semi-conducteurs
January 2008 - December 2011
Customer Service Manager Europe
Toppan Photomasks
Rousset - France
Management of the customer service teams on the 4 European sites (France and Germany)
Semi-conducteurs
January 2002 - January 2008
Front-End Manager France
Toppan Photomasks
Rousset - France
In charge of order taking, technical support, planning and quality for the 2 sites in France
January 1998 - January 2002
Engineer and Quality Manager
DuPont Photomasks
Rousset - France
Deployment and certification of automotive standards, quality management
His education
- 2008 : Exec. MBA option Mgt International
- 1998 : Master Management de la Qualité
- 1996 : Master en Physique
Its missions
Implementation of end-to-end supply chain management strategies
Creation and deployment of a roadmap to a customer-centric organization (improving the customer experience)
Transformation projects: quality, services, costs
Integration of acquired structures (organization, processes, IS)
Flattening of company mapping and management system certifications
Languages (2)
- French : fluent
- English : fluent
Skills (4)
- Strategic vision & finance
- Supply Chain & customer vision
- Change management
- Results-oriented